Shipping policy

SHIPPING POLICY Shipping options - LBC Door-to-Door - LBC Branch Pick-up - LBC Door-to-Door, balance is cash on delivery - LBC Branch Pick-up, balance is cash on pickup - JNT via TikTok Checkout Shipping fee - At checkout you will see an estimated shipping fee. It is based on your province or city and the package size of the biggest item in your cart. - The final shipping fee is confirmed after your order is packed, and it may be different from the estimate. LBC Door-to-Door The estimated shipping fee is added to your estimated total, and the full amount shown at checkout as "Due now" is paid online. LBC Branch Pick-up You pay the shipping fee at the LBC branch when you pick up. It is not part of your online payment. Please give the branch where you want to pick up your order in the address box. Cash on delivery (balance) If you choose "LBC Door-to-Door, balance is cash on delivery", you pay the amount due now online. The remaining balance, including the shipping fee, is paid in cash to the courier when your parcel is delivered. Please have the exact amount ready. Cash on pickup (balance) If you choose "LBC Branch Pick-up, balance is cash on pickup", you pay the amount due now online. The remaining balance and the shipping fee are paid in cash at the LBC branch when you pick up your parcel. Please have the exact amount ready. JNT via TikTok Checkout The estimated shipping fee on our website is 0.00. You pay the shipping fee through TikTok, and the amount depends on your location and the vouchers available to you on TikTok. Packing and shipping time After your items arrive in the Philippines, packing takes 2 days, and we hand your parcel to the courier on day 3. Delivery time after we hand the parcel to the courier depends on the courier and your location. Tracking When your order has been handed to the courier, you will see your tracking number on our Track page. Loss or damage We pack every item as carefully as we can. We are generally not responsible for loss or damage caused by the courier. When you report a lost or damaged parcel, we assess the case first to decide whether we are responsible. See our Refund policy for how to report a problem.