Refund and returns policy

REFUND AND RETURNS POLICY When will we give a refund : - Out of stock: if a pasabuy item is out of stock, we will refund your payment for that item. - Damaged or wrong item: we will accept a return and give a refund when you send proof that the item is damaged or wrong. We assess every report first. - Orders placed after the cutoff, and live selling orders that do not meet the live selling rules: refunded. - Delay of more than 1 month: see our Delays policy. How to report a problem - Report within 3 days of receiving your order. - Send an unboxing video as proof. We cannot approve a return or refund without it. - Message us on our Facebook page and include your order reference number. Loss or damage caused by the courier We assess the damage first to decide whether we are responsible. See our Shipping policy. When will we do not give a refund : - Cancellation requests after an order has been made. See our Cancellation policy. - A down-payment that has been forfeited because the balance was not paid within 30 days after arrival. See our Payment policy. How refunds are paid Refunds are paid through the same payment method you used, within 3 to 7 days after the refund is approved.