Cancellation policy

CANCELLATION POLICY Once an order is made, no cancellation is allowed. Payments and downpayments are not refundable when a customer asks to cancel. Exceptions - Out of stock: if an item cannot be bought or supplied, your payment for that item will be refunded. See our Refund policy. - Delay of more than 1 month: if your order is delayed by more than 1 month after the estimated arrival date, you may cancel, and we will refund the downpayment you paid. See our Delays policy. - Live selling orders without a pinned-comment screenshot or without the 50% downpayment will not be fulfilled, and your payment will be refunded. Orders cancelled by us If the balance of a pasabuy order is not paid within 30 days after your items arrive in the Philippines, the order will be cancelled and the downpayment will be forfeited. See our Payment policy.